The Managed Outsource — Delivering Our Strength
Contact-centre team with headsetsOneBox

OneBox · Contact-centre suite

A complete contact centre in one box

OneBox runs inbound and outbound contact-centre operations: agents, in-groups, campaigns and self-service IVR. Its IVR can speak to callers, understand spoken answers, look the caller up in your own database, and hand the agent everything collected, so customers never repeat themselves.

A typical inbound journey

  1. The caller dials a DID and reaches a published IVR flow.
  2. The IVR checks business hours, then asks for an account number by keypad or speech.
  3. A data lookup queries your PostgreSQL, MySQL or SQL Server database and branches on the result.
  4. The call reaches the right in-group, and the agent sees the account, language and dialled number.
  • Inbound & outboundIn-groups, DID routing and outbound campaigns.
  • Drag-and-drop IVRPlay, menu, collect, hours, transfer, data lookup and condition steps.
  • Text-to-speechPrompts are generated on the server, with variables like {account} spoken back to the caller.
  • Speech recognitionCallers can answer menus by voice or keypad.
  • Eight languagesLocal voices for English (US and UK), Swahili, French, Arabic, Portuguese, Spanish, German and Italian, including spoken digits in each.
  • SimulatorTest a flow before publishing it. Agents can dial *77 to try it live.
  • Data sourcesPostgreSQL, MySQL and SQL Server connections for caller lookups.
  • Agent contextIVR results are passed to the agent with the call.
  • WebRTC agentsBrowser-based agent phones.
  • SecurityFirewall with intrusion detection, and LDAP directory sign-in.

Technical data

Engine
Asterisk (AMI / ARI, PJSIP)
Text-to-speech
Piper: English, Swahili, French, Arabic, Portuguese, Spanish, German, Italian
Speech recognition
faster-whisper, on-server
Integrations
PostgreSQL, MySQL, SQL Server
Sign-in
LDAP directory
Portal
Python (Flask), PostgreSQL, Redis

See OneBox working on a live system

We'll walk you through it on our servers, set up for the way your business works.

Request a demo Call +254 734 573 283 WhatsApp us

The platform

Works with the rest of the TMO family

◆OneCoreCarrier softswitch with LCR and real-time prepaid billing ⬢OneSBCCarrier-grade session border controller with transcoding ▣MiniSBCCompact SBC for single sites and interconnects ☎OnePBXBusiness phone system with visual IVR and AI receptionist ✆OneCallSoftphone for Windows and Android ♪TTS AutodialerPersonalised text-to-speech voice campaigns